FAQ's

Starting a beauty brand has never been easier than having DLAB Cosmetics Laboratory your partner. We offer 2 main options:

Option 1: Customize Online – Create your own beauty product using the options available directly on the website. MOQ: 100 units

Option 2: Create Your Own – Go beyond what is available on our website and explore unlimited colors, flavors, and packaging possibilities. MOQ: 500 units

If you want to learn more about starting a Beauty Brand go to DLAB Hub.

Definitely. That’s exactly why we created DLAB.

You can test products by ordering a low MOQ, see which ones fit your branding and target audience, and then invest in the best-selling options.

When you’re ready to scale and order larger quantities, just contact our team support@dlabcosmetics.com — we’ll be happy to negotiate new pricing and help you increase your margins.

You can start the process as an individual and register your business later.

If you want to learn more about starting a Beauty Brand go to DLAB Hub.

• Custom: full personalization (formula + shade + scent + packaging).
• Private label: ready-made formulas where you only customize packaging.

Yes. You can personalize texture, pigmentation, shine level, actives, fragrance, and color to match your brand identity.

You can do it on the website with the options available or you can book a call for more options.

Yes. All DLAB lip gloss formulas are vegan*, cruelty-free, EU-approved, and compliant with international regulations. 

*The only product is not vegan is the Lip Balm because contains beeswax.

Yes, add your logo on the product page and we will print or engrave your logo on tubes and also print it on the box. 

Any question support@dlabcosmetics.com

In accordance with law, when a beauty product is created, it is tested in the laboratory by measuring various physical and chemical properties, determining stability. We also send the products to external labs to make microbiological and safety tests to make sure the product meet the required needs. 

You can request the full list of documents for the products you purchased, send an email to support@dlab.com

DLAB offers one of the lowest MOQs in Europe, starting fromas low as 100–500 unitsdepending on the option you choose.

Yes. DLAB is made for you with low quantities and fast delivery.

You can start your beauty brand with only 100 units. The investment depends on the product you choose and typically ranges from €895 to €1,390.

You can start your beauty brand with only 100 units.

The investment depends on the product you choose and typically ranges from €895 to €1,390.

It depends on the product you choose, different products have different profit margins, but by investing in a minimum of 100 units, you can achieve profit margins from 50%- 80%. 

Do you want a bigger profit? Order more quantity, send us an email support@dlabcosmetics.com or book a call.

Yes, we offer a dropshipping option; however, customization is limited to your logo.

You can learn more on this page.

When you order products through our website, the product box will arrive in the same color as the packaging you selected and with the logo you uploaded.

If you want to fully customize your box, you have two options:

1. Add the “Customize Box Design” option on the product page. Our design team will contact you to create a unique, personalized box for your brand — including colors, layout, and visual style.

2. Send us your own box design. If your design includes all the required legal information, we will approve it and begin production using your custom box.

Yes! Besides our extra services, we have a team of experts ready to help you with everything you need.

Send a message +1 304 772-2544 or book a call.

No. DLAB handles all formulation and testing required to legally sell cosmetics.

CPSR, PIF, CPNP notification, stability tests, challenge tests, and compliant labels — which we provide.

Yes. We prepare documentation for both European and American markets.

Yes, all products on our website are fully tested and ready to sell.

We conduct stability tests, compatibility tests, and all mandatory safety assessments to ensure every formula is safe, compliant, and ready for sale in Europe and internationally.

Production usually takes 2–6 weeks, depending on customization.

Standard samples ship within 1 - 3 days.

Yes. Reorders are significantly faster because everything is already approved.

Yes. We ship worldwide (EU, USA, UK, Middle East, and more).

Orders placed on the website, take only up to 45 working days for your order to arrive to your door. 

For Portugal and Spain the shipping cost is €25 and worldwide is €30.

Since you are ordering customized products, we can only accept returns for damaged or faulty items. In such cases, please contact us at support@dlab.com, and we will respond within 2 working days.

You'll be sent a shipping confirmation email with your tracking number as soon as your order is on the way.
If your tracking number isn’t working or you haven’t received it, please reach out to our customer service and we will further assist.